Refund Policy

Last updated: 15 September 2026

This policy applies to purchases of Nivaar Exam Prep access (a whole discipline or a single subject) made through examprep.nivaar.net. It is part of our Terms of Service. Read it before you buy: it is shown at checkout and on your receipt because the law in Ontario and British Columbia requires us to tell you our refund policy before you pay.

1. Seven-day money-back, any reason

If you are not satisfied with a purchase for any reason, tell us within 7 days of the purchase date and we will refund it in full. You do not need to give a reason, and you do not need to have left the material unopened. The worked solutions are AI-drafted and not reviewed by a licensed engineer; if they are not what you hoped for, this window is there so you can walk away without cost.

• One refund per customer per scope (the discipline or subject you bought). Buying the same scope again after a refund is not eligible for a second refund.
• A refund ends your access to that scope immediately.
• A refund covers the amount you paid, including any tax we charged.

2. After seven days

After the 7-day window, purchases are final. Access is delivered in full and immediately when you pay, so there is nothing to return. If you find an error in a solution after the window, please report it: we correct published solutions and the corrected version replaces the old one for everyone. Errors are not a basis for a partial refund, but they are always a basis for a correction.

3. How to request a refund

Email support@nivaar.net from the address on your account, with the subject "Refund request" and the scope you bought. We confirm by email and refund to the original payment method through Stripe within 10 business days of your request (usually much sooner). Your card issuer may take a further 5–10 business days to show the credit.

4. Your legal rights are not affected

Nothing in this policy limits the rights you have under consumer protection law, which apply on top of it. In particular:

• Ontario (Consumer Protection Act, 2002): if we did not give you the required information before you bought, or did not send you a copy of the agreement (your receipt email) within 15 days, you may cancel within 7 days (or 30 days if no copy was sent) and receive a full refund.
• British Columbia (Business Practices and Consumer Protection Act): the same cancellation rights apply to a distance sales contract, and we must refund within 15 days of a valid cancellation.
• Consumers in other provinces have equivalent rights under their own legislation.
• If we fail to refund when we should, you may ask your credit card issuer to reverse the charge.

The service is not offered to residents of Quebec (see the Terms).

5. Free material

Browsing the catalogue, the links to the official EGBC past papers, and any free samples cost nothing and are not covered by this policy.

6. Contact

support@nivaar.net — Nivaar, Ontario, Canada.